Terms of Service

Last updated: 7 October 2026

1. Who we are

The website drdockus.com and the Dr. Dockus programmes are provided by Scientific Chemical Trading FZ LLC, a free-zone company registered with the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates, licence No 47029897, licensed for Lifestyle Development Consultancy. Address: RAKEZ Compass Coworking Centre, Al Shohada Road, Ras Al Khaimah, United Arab Emirates. Email: hello@drdockus.com.

The programmes are designed and led by Dr. Vytautas Dockus. In these terms, "we", "us" and "Dr. Dockus" mean the company above, and "you" means the person who buys a membership.

By buying a membership you agree to these terms, to our Privacy Policy and to our Health Disclaimer. Please read them before you pay.

2. What the service is, and is not

Dr. Dockus memberships are online lifestyle coaching and consultancy: training, nutrition, sleep, stress, habits and education, delivered through our coaching platform, video content, group sessions and (for Concierge) personal consultations.

The service is not medical care. In particular:

• We do not diagnose, treat or cure any disease, and we do not prescribe or supply medicines, hormones, peptides or other substances.
• No doctor–patient relationship is created between you and Dr. Vytautas Dockus or anyone else working with us. Dr. Dockus is a medical doctor registered in Ireland, the United Kingdom and Lithuania, but he does not practise medicine through this service.
• Nothing we say replaces advice from your own doctor. Never stop or change a prescribed medicine because of something we said; speak to your doctor first.
• The service is not for emergencies. If you have chest pain, trouble breathing, fainting or any other urgent symptom, stop exercising and call your local emergency number.

More detail is in our Health Disclaimer.

3. Who can join

• You must be at least 18 years old and able to enter into a binding contract.
• After payment you complete a health questionnaire. Please answer it truthfully and completely. Our safety rules depend on it.
• If an answer suggests it may not be safe to start, your plan is paused and Dr. Dockus reviews it. We may ask you to speak with your own doctor first. If we decide we cannot safely provide the service, we cancel your membership and refund your payment in full.
• Tell us straight away if your health changes during your membership (for example pregnancy, a new diagnosis, surgery or a new medicine).

4. Plans and what they include

What each plan includes is described on our website at the time you buy. In summary:

Essentials

A personal plan built from your questionnaire, with training (gym or home), nutrition guidance, sleep and recovery routines, weekly check-ins with automatic adjustments on the coaching platform, the E-FOUND video course, a weekly live group Q&A (recorded) and access to the member community. Essentials does not include one-to-one calls.

Concierge

Everything in Essentials, plus a 60-minute onboarding consultation, two private video consultations per month (60 minutes each), chat and voice messages answered on the same day Monday to Saturday (Ras Al Khaimah time, excluding UAE public holidays), weekly plan adjustments and quarterly review of laboratory results you choose to share. Concierge is limited to 15 members at a time.

• Consultations are booked through our booking link. You can move a consultation for free up to 24 hours before it starts. A consultation missed without that notice counts as used.
• Consultations that are not used in a month do not carry over to the next month.
• Laboratory tests are arranged and paid for by you with a laboratory of your choice. Our review of results is educational and does not replace review by your own doctor.

We may improve or change the content of the programmes over time (for example new videos or a different session time). We will not reduce the main features of your plan during a paid period without your agreement.

5. Prices and payment

• Prices are shown in euro (EUR) on our website and at checkout. If any tax applies, it is shown at checkout before you pay.
• Payments are processed by Stripe. We never see or store your full card number.
• By buying a membership you authorise us to charge your payment method at the start and at every renewal until the membership ends.
• If a payment fails, Stripe will try again and we may pause your access until the payment succeeds.
• Founding-member price: if you joined at a founding-member price, you keep that price for as long as your membership continues without a break. If your membership ends and you re-join later, the price at that time applies.
• For other members, we may change prices for future billing periods. We will email you at least 30 days before a new price applies, and you can cancel before it does.

6. Minimum term, renewal and cancelling

Monthly plans

• Every monthly plan starts with a 3-month foundation phase. This is a minimum term of three monthly payments.
• You can ask to cancel at any time. If you cancel during the first three months, your membership continues to the end of the third month, the remaining monthly payments of the foundation phase are still charged, and it then ends.
• After the foundation phase the plan continues month to month. If you cancel, it ends at the end of the month you have already paid for, and no further payments are taken.

6-month plans

• 6-month plans are paid upfront for six months and renew automatically for another six months at the end of each period.
• To stop the next renewal, cancel at any time before the renewal date. Your membership then ends at the end of the six months already paid.

How to cancel

Use the member billing portal (log in with the email you used to pay) or email hello@drdockus.com. We confirm every cancellation by email. When your membership ends, your access to the coaching platform is closed (your data is handled as described in our Privacy Policy).

7. Refunds and your legal rights

Because your plan starts and our work begins straight after payment, payments are non-refundable, except:

• if, after the health check, we decide it is not safe for you to start (full refund, see section 3);
• if we cannot provide the service you paid for because of our own fault, in which case we refund the part of the period we could not provide;
• if we end your membership without fault on your side (see section 12); or
• where applicable law gives you a right to a refund that cannot be excluded.

8. Your responsibilities

• Give us accurate information and keep it up to date.
• Use your own judgement. Follow the plan at a pace that suits you, and stop any exercise that causes pain, dizziness or unusual shortness of breath.
• Keep your coaching platform login private. Memberships are personal and cannot be shared.
• Communicate respectfully with us and with other members. We may remove anyone who harasses others or posts unlawful or harmful content in the community.

9. Coaching platform and other providers

Your plan, check-ins and course are delivered in a coaching app provided by HubFit Ltd. Payments are handled by Stripe. When you use these services, their own terms also apply to their part of the service. We choose these providers carefully, but we cannot guarantee that their services will always be available or error-free. If an outage stops you from using the service for a significant time, contact us and we will put it right fairly (for example by extending your membership).

10. Our content

All programmes, videos, texts, plans, check-in forms, graphics and the E-FOUND name and method belong to us or our licensors. Your membership gives you a personal, non-transferable right to use them for your own health while your membership is active. You may not copy, share, publish, resell or use them to coach others.

11. Results

Lifestyle change depends on many things outside our control, including your health, genetics and how closely you follow the plan. We do not promise any particular result (for example a set amount of weight loss). Transformations shown on our website, including Dr. Dockus's own, are individual results.

12. When we can pause or end a membership

We may pause or end your membership, after telling you why, if:

• continuing could put your health at risk;
• you seriously or repeatedly break these terms (for example sharing your login or abusive behaviour); or
• payments are not made.

If we end your membership for a reason that is not your fault, we refund the unused part of any period you have already paid for. We may also stop offering a plan altogether; if we do, we will give you at least 30 days' notice and refund any unused prepaid period.

13. Our liability

• We provide the service with reasonable care and skill.
• As far as the law allows, our total liability to you for any claim relating to your membership is limited to the amount you paid us in the three months before the event giving rise to the claim.
• We are not liable for losses that were not reasonably foreseeable, or for loss of business, income or opportunity.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit or exclude.

14. Changes to the service or these terms

We may update these terms, for example to reflect a change in the law or in our services. If a change materially affects you, we will email you at least 30 days before it applies, and the new terms will apply from your next billing period. If you do not agree, you can cancel before then (the foundation phase minimum still applies). The version that applies to you is always on this page with its date.

15. Complaints

If you are unhappy with anything, please email hello@drdockus.com. We reply within 5 working days and aim to resolve every complaint within 30 days.

16. Law and disputes

These terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah. Any dispute that we cannot resolve together will be decided by the courts of Ras Al Khaimah.

17. General

• These terms, together with the plan description at the time of purchase, are the whole agreement between you and us about your membership.
• If any part of these terms is found to be invalid, the rest stays in force.
• You may not transfer your membership to someone else. We may transfer our rights and obligations to another company that takes over the service, as long as your rights are not reduced.
• If we do not enforce a right straight away, we can still enforce it later.
• These terms are written in English. If we provide a translation and there is a difference, the English version applies to the extent the law allows.

Scientific Chemical Trading FZ LLC · RAKEZ, Ras Al Khaimah, United Arab Emirates · Licence No 47029897 · hello@drdockus.com